1. General Policy:
Our goal is to ensure your satisfaction. Therefore, we follow a fair return and refund policy for both products and digital content.
2. Digital Products (No Refund):
- Once a digital product has been purchased and downloaded, no refunds or returns are allowed.
- If there is any issue during download (e.g., broken link, file not opening), we are ready to assist.
- For assistance, please contact us at: contact@bmihubgo.com
3. Physical Products (Health Equipment):
- If the product you ordered is damaged or defective upon delivery, you must inform us within 7 days.
- The product must be returned in its original condition and packaging. To request a refund:
- Send photos or videos of the damaged product to our email: return@bmihubgo.com.
- Contact us via email to get the return address.
- Send the return parcel and email us the tracking details.
- Our team will inspect the product upon receipt to verify if the damage was caused by our service.
- If the product is found to be damaged due to our service, you will be refunded within 7 business days of verification.
- Refund processing may take some time, and payments will generally be refunded through your original payment method.
4. Refund Process:
- Refunds are applicable only according to our policy.
- Refunds will be processed after verification of the returned product or issue.
- Generally, the refund process may take 15–20 business days.
5. Contact:
For returns or refunds, please contact us:
Email: return@bmihubgo.com